Cloud Support Engineer

This is a fully remote position, open to applicants in Uruguay.

📋 Description

• Ensure compliance with SLAs by addressing requirements and incidents in Latam projects.

• Provide first and second level support for configuration and technical problem resolution.

• Conduct testing and troubleshooting labs on servers and networks.

• Document the support provided, both in tickets and on the designated platforms.

• Manage activities required for production environments, coordinating actions both internally and with clients for proper intervention.

• Generate testing and troubleshooting labs at the server and networking level.

• Regularly perform health checks on the platforms we support to ensure they are operating correctly.

• Be available to carry out support tasks outside of regular hours for scheduled activities with clients, such as maintenance, deployments, or others.

• Be available to participate in an on-call shift system outside of regular hours for support in a rotation scheme.

⛳️ Requirements

• At least 2 years of experience as a Cloud Support Engineer, SRE, or equivalent role in infrastructure operations and support.

• Experience in ticket management and support processes (Jira, ServiceNow, or others), including clear documentation of diagnosis, evidence, and communication.

• Education: Degree in Computer Engineering, Systems Engineering, Electronic Engineering, or a related field.

• Advanced Linux experience in production environments: troubleshooting services and operating systems (systemd, journalctl), permissions/users, processes, filesystem, and networks.

• Networking in Linux: configuration and diagnosis of interfaces, VLANs, routes, bonding, and MTU; troubleshooting with tools such as tcpdump (sniffing), ip, ss, ethtool, ping/traceroute.

• Virtualization: experience operating and supporting virtualized environments (KVM/VMware/Hyper-V or others), including diagnosing common compute, network, and storage failures.

• Kubernetes: operation/administration and troubleshooting in production (Pods, Deployments/DaemonSets, Services, events/logs, readiness/liveness; basic knowledge of storage PV/PVC).

• Experience in mission-critical production systems, including incident management, coordination of actions in production, escalation, and effective communication.

• Automation: ability to resolve repetitive tasks using Bash and Ansible and/or Python (information collection, operational checks, basic remediation, secure scripts for production).

• Intermediate English to read/write technical documentation, provide updates to stakeholders, and interact with vendors/manufacturers in support cases.

🏝️ Benefits

• Private medical insurance for you and your family.

• A minimum of 15 vacation days.

• One day off for your birthday and additional breaks before national holidays, Christmas, and New Year.

• Performance bonuses and success in projects.

• Access to courses, books, materials, and reimbursement for certifications.

• Language courses to ensure your growth knows no boundaries.

• We renew your equipment every 3 years... and it's yours at the end of the period!

• Budget for recreational activities and team integration.

• Your ideas matter. We promote strategic participation from any role.