Cloud Support Engineer

This is a fully remote position, open to applicants in Chile.

📋 Description

• Provide Level 1 technical support for production platforms and services.

• Manage incidents in accordance with established protocols.

• Maintain efficient communication with the client.

• Document the support provided.

• Create testing labs and troubleshoot on servers and networking.

⛳️ Requirements

• At least 2 years of experience as a Cloud Support Engineer, SRE, or a similar role.

• Experience in ticket management and support processes (Jira, ServiceNow).

• Degree in Computer Engineering, Systems Engineering, Electronic Engineering, or a related field.

• Advanced Linux skills in production environments.

• Networking knowledge in Linux.

• Experience with mission-critical production systems.

• Ability to automate repetitive tasks using Bash and Ansible and/or Python.

• Intermediate English proficiency.

🏝️ Benefits

• Private health insurance for you and your family.

• Courses, books, materials, and reimbursement for certifications.

• Language courses.

• We replace your equipment every 3 years.

• Performance bonuses and project success incentives.

• A minimum of 15 vacation days, one day off for your birthday, and extra days off.