Cloud Support Engineer

This is a fully remote position, open to applicants in Finland.

📋 Description

• Delivering exceptional support experiences through live chat, email, and shared Slack channels.

• Performing technical troubleshooting for all IaaS and PaaS products.

• Occasionally addressing non-technical customer inquiries and account-related questions.

• Offering support and technical troubleshooting for Linux and Windows server environments.

• Helping users optimize their UpCloud environments to make the most of cloud-native products.

• Developing and maintaining both internal and external technical documentation.

• Responsible for data tagging and analysis aimed at enhancing service quality.

• Collaborating with the team and across the company to contribute to internal improvements.

⛳️ Requirements

• A genuine customer-service mindset and a commitment to providing Europe's finest technical customer service.

• A few years of experience in technical support and/or customer support roles within the internet infrastructure sector.

• Sufficient knowledge of Linux and Windows-based server technologies to offer customer guidance.

• A solid understanding of the fundamentals of cloud computing, including networking, servers, and Platform as a Service products.

• Outstanding written and verbal communication skills in English.

🏝️ Benefits

• Up to six weeks of paid vacation annually.

• A flexible and remote-friendly work culture.

• Occupational healthcare coverage.

• Travel insurance benefits.

• Sports benefits available.

• Opportunities for company events and activities.

• Participation in the Share Appreciation Rights program.

• Access to the Udemy E-learning platform and a budget for training; unlimited business access.

• Annual company trip.