Cloud Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage and autonomously address intricate technical customer support inquiries related to cloud services (OpenStack, Kubernetes, S3, DBaaS)

• Oversee the operational management and ongoing maintenance of the central support infrastructure

• Utilize the ticketing system, status page, and event management tools effectively

• Examine support trends, pinpoint structural challenges, and formulate strategies to enhance products and processes

• Design and execute improvements and automations for internal support workflows

• Develop, update, and maintain technical documentation for both internal and external knowledge repositories

• Assess new tools and undertake specific engineering responsibilities in asset management and development

• Ensure operational support for the OpenStack-based cloud infrastructure

• Hold end-to-end technical accountability for designated assets

⛳️ Requirements

• Extensive hands-on experience with administering Debian-based Linux distributions, including Ubuntu and RHEL

• Skilled in command line operations, including Bash and shell scripting

• Ideally, familiarity with networking technologies, covering LAN, routing, switching, and firewalls

• Knowledgeable in managing core services such as DNS, DHCP, SSH, VPN, WWW, and FTP

• Strong experience in monitoring complex systems using tools like Icinga, Zabbix, and Prometheus

• Experience with contemporary backup strategies

• Exceptional communication and teamwork abilities for cross-functional collaboration

• Ideally, completed IT training as an IT Specialist for System Integration

• Relevant expertise in cloud or networking environments; certifications such as LPIC-1/2, CKA, LFCS, RHCE, or RHOS considered an advantage

• Proficient in German at C1/C2 level

🏝️ Benefits

• 100% remote work availability

• Full-time employment

• Clear ownership of designated assets

• Autonomy to influence existing processes via your own tool development

• A technically oriented and collaborative work atmosphere

• Knowledge sharing among peers

• Strong assistance when tackling complex issues

• Trust-based environment with opportunities for professional growth