Cloud Support Engineer – AR

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Ensure adherence to SLAs by addressing requirements and incidents in Latam projects.

• Provide first and second-level support in configuration and troubleshooting technical issues.

• Conduct testing and troubleshooting labs on servers and networks.

• Offer Level 1 technical support for production platforms and services.

• Manage incidents in accordance with established protocols and perform appropriate escalation.

• Deliver efficient and effective communication to the client.

• Document the support provided, both in tickets and on designated platforms.

• Manage activities necessary to execute in production environments, coordinating actions both internally and with clients for proper intervention.

• Generate testing and troubleshooting labs at the server and networking level.

• Regularly perform health checks on the platforms we support to ensure they are operating correctly.

• Be available to perform support tasks outside of regular hours for scheduled maintenance, deployments, or other activities with clients.

• Be available to participate in an on-call rotation system outside of regular hours for support.

⛳️ Requirements

• At least 2 years of experience as a Cloud Support Engineer, SRE, or equivalent role in infrastructure operation and support.

• Experience managing tickets and support processes (Jira, ServiceNow, or others), including clear documentation of diagnosis, evidence, and communication.

• Degree in Computer Engineering, Systems Engineering, Electronic Engineering, or a related field.

• Advanced Linux skills in production environments: troubleshooting services and the operating system (systemd, journalctl), permissions/users, processes, filesystem, and networking.

• Networking in Linux: configuration and diagnosis of interfaces, VLANs, routes, bonding, and MTU; troubleshooting with tools such as tcpdump (sniffing), ip, ss, ethtool, ping/traceroute.

• Virtualization: experience operating and supporting virtualized environments (KVM/VMware/Hyper-V or others), including diagnosis of common compute, network, and storage failures.

• Kubernetes: operation/administration and troubleshooting in production (Pods, Deployments/DaemonSets, Services, events/logs, readiness/liveness; basic knowledge of storage PV/PVC).

• Experience in critical mission-critical production systems, including incident management, coordination of actions in production, escalation, and effective communication.

• Automation: ability to resolve repetitive tasks using Bash and Ansible and/or Python (information gathering, operational checks, basic remediation, secure scripts for production).

• Intermediate English proficiency to read/write technical documentation, update stakeholders, and interact with vendors/manufacturers for support cases.

• Autonomy (to achieve optimal results).

• Adherence to world-class standards.

• Goal-oriented.

• Willingness to learn new technologies.

• Analytical thinking.

• Teamwork (to coordinate with development and product deployment teams).

• Quick adaptation to a highly dynamic environment.

🏝️ Benefits

• Private medical insurance for you and your family.

• Access to courses, books, materials, and reimbursement for certifications.

• Language courses to ensure your growth knows no boundaries.

• We renew your equipment every 3 years... and it’s yours at the end of the period!

• Performance bonuses and rewards for project success.

• A minimum of 15 vacation days, one day off for your birthday, and extra time off before national holidays, Christmas, and New Year.

• Budget for recreational and integration activities.

• Your ideas matter. We promote strategic participation from any role.