Cloud Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the entire operational lifecycle for cloud reseller and managed clients, starting from contract handoff and continuing through onboarding, steady-state operations, renewal, account transfer, and offboarding.

• Facilitate customer-facing kickoff and transition meetings, articulating the process in both business and technical terms, defining roles and timelines, and ensuring confidence throughout the execution phase.

• Organize and oversee AWS payer and linked-account transfers, partner-of-record modifications, account ownership changes, reseller transitions, access alignment, reporting consistency, and final acceptance procedures.

• Collaborate with Engineering and Security stakeholders to convert security, least-privilege access, billing, data, and operational needs into a practical transition plan.

• Act as the designated operational owner and escalation contact for cloud operations issues impacting customers, ensuring that requests or transitions do not stall across departments.

• Coordinate the involvement of Customer Success and Project Management while maintaining accountability for the cloud-specific operational workstream and customer results.

• Implement approved AWS partner programs, incentives, discounts, credits, private offers, and funding mechanisms, including activities related to the Migration Acceleration Program where applicable.

• Collaborate closely with alliance and partner-program owners to translate approvals and claims into precise console actions, account-level applications, customer billing treatments, and documented evidence.

• Verify the application of credits, discounts, software commitments, and reseller benefits across customer accounts and invoices, addressing discrepancies before they affect the customer or audit processes.

• Oversee the procurement and provisioning of AWS and partner licenses, subscriptions, Marketplace products, and associated entitlements, ensuring clear ownership from award to customer availability.

• Keep a traceable record of program actions, approvals, account modifications, funding utilization, customer interactions, and reconciliation status.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Operations, Information Systems, Technology, or a related field, or equivalent professional experience.

• A minimum of five years of progressively responsible experience in cloud operations, cloud resale, FinOps, customer success, service delivery, or partner operations within an enterprise technology context.

• Direct experience with an AWS partner, cloud reseller, distributor, managed service provider, or systems integrator, holding practical responsibilities for customer account and billing operations.

• Proven experience in leading customer onboarding, payer or account transfers, reseller transitions, provisioning, billing modifications, and operational escalations.

• Practical, hands-on knowledge of the AWS Management Console and AWS billing frameworks, including payer and linked accounts, AWS Organizations, Cost and Usage Reports, permissions, credits, and account ownership procedures.

• Familiarity with CloudCheckr or a similar FinOps or cloud management platform for billing, reporting, account administration, and customer operations.

• Understanding of AWS partner discounts, incentives, credits, Marketplace transactions, private offers, funding initiatives, and reseller economics.

• Excellent customer-facing communication skills, with the capability to lead discussions surrounding security, access, billing, transition risks, and operational responsibilities.

• Established ability to create and enforce Standard Operating Procedures (SOPs), responsibility matrices, process controls, performance reporting, and auditable operational records.

• Strong organizational, prioritization, and issue-management capabilities in a fast-paced, cross-functional environment.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Long-term and Short-term Disability Insurance

• 401k Plan

• Paid Vacation Days

• Paid Sick Days

• Paid Holidays

• Dog-friendly corporate office

• Wellness incentives

• Referral bonuses