Cloud Operations DBA – Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with the Operations team to support and oversee customer environments in Cloud Computing (AWS, Azure, and OCI), with a focus on database technologies such as SQL, PaaS, MongoDB, Oracle, and PostgreSQL, while being a key member of the Support Operations team.

• Take charge of tickets and alerts received by the operation: conduct preliminary analysis, drive resolutions within your technical expertise, assist Junior DBAs with inquiries, and escalate issues to the Specialized Operations team when progress stalls.

• Engage with clients: log ticket openings, provide consistent updates, and confirm closure with supporting evidence.

• Carry out tasks based on knowledge bases, playbooks, and internal or vendor documentation; propose new procedures, training, and support for recurring tickets.

• Manage known monitoring alerts, assess impact, and correlate events.

• Conduct initial technical validations and health checks in alignment with your specialty as per established procedures for each environment or client.

• Ensure that all escalations contain complete context, evidence, and performed validations to eliminate rework and prevent clients from having to repeat information.

• Document and record all actions in the ITSM with high quality and supporting evidence.

• Identify opportunities for process improvements, automation, and AI utilization in daily activities and discuss these with management.

• Maintain responsibility for the ticket throughout its transition to the next team, ensuring all essential information is shared so the client does not need to reiterate the support context.

• Question and pinpoint improvement opportunities whenever you observe repetitive tasks, operational bottlenecks, or gaps in documentation, contributing to the continuous enhancement of operations.

• Manage the support interaction from the initial contact, adopting a proactive stance in finding solutions and communicating with the client until the ticket is successfully transitioned or resolved.

⛳️ Requirements

• Expertise in database administration and management.

• Required hybrid knowledge of MySQL, SQL Server, Oracle, and PostgreSQL.

• Experience in troubleshooting issues and incidents, analyzing tablespaces, object distribution, storage structures, database fragmentation, throughput (I/O), and tuning SQL query performance.

• Familiarity with backup, restore, and disaster recovery procedures.

• Skills in tuning, index creation, and user management and permissions.

• Preferred knowledge of AWS and Azure cloud platforms.

• Preferred experience with both Linux and Windows environments.

• Proven experience in building reports.

• Excellent verbal and written communication abilities.

• Proactive attitude.

• Strong teamwork capabilities.

• Flexibility and adaptability to changing situations.

• Ability to perform under pressure.

• Self-management skills for time and task coordination.

• Negotiation skills for both internal and external interactions.

• Capacity to manage multiple projects/tasks simultaneously.

• Relevant certifications: Fundamentals/Foundations in AWS, Azure, or OCI.

• Database-specific certifications such as Oracle, MySQL, or SQL Server.

• AWS Certified Database – Specialty or Azure Database Administrator Associate is desirable.

🏝️ Benefits

• Health plan with coverage for dependents.

• Meal and grocery allowance (Flash Benefícios).

• Access to a telemedicine platform.

• Dental plan coverage.

• Discounts on gym memberships (TotalPass).

• Pharmacy discount program available.

• Life insurance coverage.

• Private pension plan options.

• Childcare assistance support.

• Inclusion initiatives.

• Home office allowance provided.

• Certification program opportunities.

• Language training initiatives.

• Educational partnerships available.

• Birthday day off.

• Extended parental leave for maternity and paternity.