Cloud Operations Administrator III

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute advanced troubleshooting for intricate cloud-related issues, encompassing priority 1 incidents, service disruptions, performance issues, and escalations from cross-functional teams.

• Conduct testing and production upgrades on hosted systems for applications within the Jenzabar One ecosystem.

• Engage in cross-functional collaboration with various business units to support hosted customers.

• Deliver root cause analysis, comprehensive incident reports, and post-mortem evaluations for resolved incidents.

• Contribute to process enhancements for business operations within Cloud Services, including task automation.

• Provide exceptional customer support for incidents related to cloud services.

• Offer SQL Server support encompassing configuration (e.g., Maintenance Plans, SQL Agent Jobs, dbmail, etc.), troubleshooting (e.g., Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scripting.

• Assist in supporting the Jenzabar One application stack.

• Act as an escalation point for Cloud Operations Specialist I, II, application Support, and the Network Operations Center (NOC) team.

• Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, aiding in their technical skill development.

• Facilitate the creation of documentation for standards, processes, knowledgebase articles, checklists, etc.

• Perform additional duties as assigned by the Manager of Cloud Systems or other Cloud Services leadership.

⛳️ Requirements

• 4-6 years of experience in a cloud or systems administration position.

• Availability to work 2nd shift EST hours.

• Bachelor's Degree in Computer Science, IT, or a related field, or equivalent practical experience.

• Advanced understanding of cloud technologies, networking, automation tools, and security.

• Familiarity with one or more scripting languages (e.g., T-SQL, PowerShell, Python).

• Proficient troubleshooting capabilities and the ability to resolve complex cloud-related challenges.

• Knowledge of DevOps practices, containerization technologies (e.g., Docker and Kubernetes), and cloud solution certifications are preferred.

• Capability to work independently as well as collaboratively within a team.

• Exceptional communication skills and meticulous attention to detail. Must be capable of conveying complex technical concepts to non-technical stakeholders.

🏝️ Benefits

• Medical Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• PTO

• Paid Parental Leave

• Paid Holidays

• Short Term Disability

• Long Term Disability

• 401K

• Educational Assistance