Cloud Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform customer business evaluations that emphasize cloud usage and pinpointing as well as sharing opportunities for cost optimization.

• Work in collaboration with colleagues and management to guide our Cloud Solution Provider (CSP) operations.

• Serve as the intermediary among customers, the company, and third-party vendors, overseeing and escalating tickets and tasks from initial report to resolution.

• Establish and nurture a trusted advisor relationship with our clients.

• Keep thorough documentation of checklists, procedures, processes, and policies to ensure compliant and best-practice deployment and utilization of cloud resources.

• Define, assess, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) that contribute to high customer satisfaction.

• Manage the post-sales relationship.

⛳️ Requirements

• (1-2 years) Experience as a Customer Success Manager who is motivated to develop and sustain a customer-focused Cloud Solution Partner (CSP) program.

• Background as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst, or a related position.

• Must either hold or be willing to pursue FinOps Practitioner Certification.

• Bachelor's Degree in Business or a Technology-related field; a graduate degree is preferred.

• Proven experience in optimizing workflows and implementing process improvements.

• Strong technical and business problem-solving abilities and sound judgment.

• Excellent interpersonal skills, including mentoring, coaching, presentation capabilities, and the ability to engage with colleagues and customers across all technical levels.

• Capacity to prioritize and manage multiple competing demands.

• Experience collaborating with clients on business solutions.

• Must either have one year of prior experience with public cloud billing and licensing models or be eager to learn.

• Must either have one year of relevant experience in the AWS Management Console and Azure Portal or similar Cloud Portals or be willing to learn.

🏝️ Benefits

• Job Benefits