Cloud Access Administrator

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee daily identity lifecycle management, access operations, and security support.

• Assist in the enforcement of IAM policies, standards, controls, and facilitate internal audits.

• Administer Joiners, Movers, and Leavers processes, including user provisioning, account maintenance, and access requests via ServiceNow or comparable ITSM platforms.

• Implement and oversee Role-Based Access Control (RBAC), Privileged Access Management (PAM), Identity Governance, and Access Reviews.

• Monitor IAM solutions and examine security incidents.

• Execute remedial actions and collaborate with Security, Cloud Operations, Engineering, Sales Operations, and Support teams.

• Diagnose, resolve, and escalate identity and access challenges.

• Maintain precise IAM records and documentation.

• Handle sales order forms, service requests, and operational transitions from Sales or Delivery teams.

⛳️ Requirements

• Prior experience in IT operations or service desk-type positions.

• Proven experience supporting Microsoft Active Directory, Microsoft Entra ID, and AWS IAM.

• Practical experience managing Active Directory and Windows Server environments.

• Familiarity with Domain Controller maintenance, Group Policy Objects (GPOs), organizational unit (OU) structures, and the lifecycles of user/computer objects.

• Knowledge of Privileged Access Management (PAM), Role-Based Access Control (RBAC), Just-In-Time (JIT) access, and the Principle of Least Privilege (PoLP).

• Hands-on experience with ServiceNow or similar ITSM tools for managing Cases, Requests, Problems, and Incidents.

• Capability to execute standard technical fixes and administrative tasks using documented procedures and runbooks.

• Strong adherence to processes and meticulous attention to detail.

• Proficient in Microsoft Excel, including reporting, structured data handling, and basic analysis.

• Ability to convert complex identity data into organized reporting formats.

• Competence in generating and maintaining identity and access logs, provisioning reports, and historical access records.

• Proficient in PowerShell or Python scripting.

• Demonstrated success in maintaining accurate records of access, privilege changes, and system configurations.

• Ability to develop instructional and training materials, as well as escalation paths for end-users and IT teams.

• Experience in creating and sustaining IAM governance frameworks, operational procedures, technical standards, and policy documentation.

• Excellent written communication skills, demonstrating professionalism.

• Proficiency in English is required.

• Security clearance/background checks may be necessary for customer projects and sensitive data handling.

• Preferred: Familiarity with Azure Portal, SSO, MFA, SAML, OIDC, OAuth, stakeholder management, cross-functional problem-solving, and Power BI dashboard experience.

🏝️ Benefits

• Flexible Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Access to tools and resources for growth and professional development.

• Collaboration with talented colleagues, role models, and mentors.

• Engagement in sustainability initiatives, including Environmental, Social, and Governance strategy and the Act4Good programme.

• A safe and inclusive work environment.

• Employee Resource Groups available to all employees.

• Commitment to equal opportunity.

• Background checks conducted in accordance with local privacy regulations.