Closing Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Attend and engage in all team meetings.

• Conduct monthly Quality Control audits for each staff member.

• Oversee the pipeline and pinpoint any deficiencies in our review process.

• Review the foreclosure sale date report and ensure that all files with foreclosure sale dates are properly managed.

• Ensure that daily reports are generated and accessible to management.

• Professionally manage all written and verbal communications with homeowners, clients, investors, insurers, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys.

• Assist in the training of new hires, including auditing all files during the initial training phase.

• Capable of training and underwriting according to all investor guidelines.

• Able to adapt to change effectively and manage additional essential tasks as required.

• Perform any other duties as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• Minimum of 3 years of experience in Collections, Loss Mitigation, or related areas within mortgage banking, mortgage servicing, or real estate.

• Expertise in all Loss Mitigation workout types and familiarity with all agency guidelines (FHA, VA, FNMA, FHLMC).

• Proficient in MS Office Suite, including MS Word, MS Excel, and MS Outlook.

• Experience with LPS/MSP systems.

• Ability to work autonomously in a fast-paced environment, as well as collaboratively within a team, with a strong focus on results.

• Skilled in multitasking.

• Capable of structuring workouts that prioritize the best interests of homeowners, investors, insurers, and clients.

🏝️ Benefits

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.

• Time Off: Paid holidays, vacation, and sick leave.

• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans.

• Wellness Programs: Access to mental health resources, including complimentary Calm memberships, and initiatives promoting physical and emotional well-being.

• Employee Recognition: Programs that acknowledge and celebrate achievements and milestones.

• Lifestyle & Learning Perks: Discounts on gym memberships, pet insurance, and employee purchasing programs, with access to a tuition reimbursement program supporting your ongoing education and professional development.