Closing Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Addressing customer inquiries promptly and effectively through ZenDesk, Amazon Connect, or other customer support platforms.

• Recording and documenting issues, as well as customer feedback, both positive and negative.

• Assisting customers in navigating our application process when necessary.

• Monitoring customer interactions across both online and offline channels utilizing logs, dashboards, and CRM systems.

⛳️ Requirements

• Experience in coordinating with third-party vendors.

• Significant background in customer service roles that involve direct interaction.

• Proficiency in loan origination closure processes.

• Experience in handling documents and knowledge of title processes.

• Familiarity with loan documents, deeds, or similar paperwork.

• A minimum of 2 years of experience managing tasks related to loan origination or underwriting within a US Loan or Mortgage account.

• Proven experience in customer-facing positions within a loan or mortgage context.

• Excellent communication, teamwork, and problem-solving abilities.

• High proficiency, speed, and accuracy in written communication.

• Strong fluency, clarity, and articulation in English.

• Exceptional organizational skills and time management capabilities.

• Familiarity with customer communication tools (ZenDesk), task management applications, Google Drive, and Email.

• Detail-oriented mindset, essential for accuracy in a financial services environment.

• A Bachelor's Degree or equivalent experience in the financial services industry.

• Ability to work US Pacific time from 9 AM to 6 PM, including a 1-hour break.

🏝️ Benefits

• Must reside in the Philippines.