Clinician Experience Specialist – Anesthesia

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish communication with anesthesia clinicians after contract signing and guide them through the onboarding process, site orientation, system access, credentialing, enrollment, and privileging requirements.

• Monitor onboarding progress and ensure accurate clinician data is maintained in Salesforce and other internal systems.

• Gather clinician availability, preferences, competencies, and shift commitments from anesthesiologists, CRNAs, and AAs.

• Develop and uphold monthly anesthesia schedules in Qgenda for OR blocks, call coverage, late rooms, and post-call relief.

• Align schedules with anesthesia care team models, supervision ratios, state and payer regulations, and site-specific case mix requirements.

• Oversee shift confirmations, cancellations, swaps, late room run-overs, and APAY/Holiday Pay entries.

• Collaborate with medical directors, lead CRNAs, and hospital OR/perioperative leadership to address coverage gaps.

• Ensure First Schedule Dates and clinician details are accurately logged in Salesforce.

• Confirm Qgenda payroll hours, resolve discrepancies, and coordinate payroll submissions.

• Assist clinicians with inquiries regarding pay and reimbursements and keep track of expense reimbursements.

• Act as the primary point of contact for designated anesthesia clinicians, fostering engagement, retention, and issue resolution.

• Facilitate offboarding processes, including documentation, final pay items, and call/stipend reconciliations.

• Support reporting and analytics related to clinician satisfaction, schedule quality, open shift rates, premium spending, and post-call compliance.

• Identify potential enhancements to workflows and scheduling logic, and aid in standardization, automation, training, and cross-functional alignment.

⛳️ Requirements

• High school diploma or GED is mandatory.

• An associate or bachelor’s degree in business, healthcare, or a related field is preferred.

• A minimum of 3 years of experience in customer service, clinician support, or healthcare operations scheduling.

• At least two years of experience in a customer service role.

• Familiarity with the anesthesia care team model and supervision ratio concepts.

• Knowledge of OR block scheduling, call coverage models, post-call rest expectations, and late room dynamics.

• Experience in scheduling large volumes of healthcare staff or clinicians is advantageous.

• Previous experience in a professional or medical office environment is beneficial.

• Experience with anesthesia scheduling is a plus.

• Excellent organizational, verbal and written communication, follow-up, and problem-solving skills.

• Capability to multitask in fast-paced, high-volume settings with a keen attention to detail.

• Proficient in negotiating and collaborating with clinicians and perioperative leaders.

• Ability to work effectively within a team environment.

• Comfortable operating in high-tempo, time-sensitive environments with frequent schedule changes.

🏝️ Benefits

• Comprehensive benefits package.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company match.

• Paid time off and holidays.

• Professional development support.

• Employee wellness resources.

• Work/life balance.

• Inclusive culture of belonging and empowerment.