Clinical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate hospital personnel on the safe and proficient use and operation of Hyperfine products.

• Modify clinical workflows to enhance product value and utilization.

• Deliver tailored training and support for new Swoop System operators.

• Sustain strategic customer relationships and offer post-installation assistance.

• Cultivate hospital account relationships and advise on best practices and use cases.

• Supply R&D with clinical insights and feedback for new projects.

• Assist with product evaluations, clinical studies, adoption, utilization, retention, and expansion initiatives.

• Facilitate sales processes by identifying customer needs, communicating opportunities, providing technical assistance, joining site visits, and showcasing products.

• Refine customer standard procedures and workflows.

• Collaborate with sales, product, marketing, clinical sciences, and clinical applications teams.

• Recognize attrition risks and product gaps, and escalate recommended follow-up actions.

• Execute scanner implementations, software and firmware upgrades, virtual and on-site training, image demonstrations, image reviews, case reviews, and support at trade shows.

• Assist in the development of MRI peer champions and Key Opinion Leaders.

• Utilize MRI safety and screening knowledge and assess contraindications for portable low-field versus high-field MR.

• Comprehend MRI sequences and protocols to enhance workflows.

⛳️ Requirements

• Associate’s degree in Radiology Sciences or a related field.

• Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current MR (Magnetic Resonance) credentialing or equivalent.

• Over 3 years of experience in clinical MR imaging or comparable experience, such as 3+ years in X-ray plus 2 years in MRI within a hospital context.

• At least 2 years of experience in clinical applications or clinical training.

• Comprehensive understanding of critical care settings to provide consultative clinical recommendations for optimizing procedures.

• Experience collaborating with physicians, business administration, clinical teams, and other stakeholders.

• Capacity to build effective relationships with customer stakeholders and facilitate the adoption of clinical workflows.

• Strong problem-solving abilities and sound judgment.

• Outstanding written and verbal communication skills.

• Proficient computer skills.

• Highly organized with the ability to multitask.

• Capable of managing daily schedules, travel arrangements, and expenses.

• Reside within the assigned territory and operate from a home-based office.

• Willing to travel up to 75% of the time, including occasional weekend travel.

• Able to work long hours and perform well under pressure with tight deadlines.

• Live in proximity to a major airport.

• Possess an automobile for ground transportation.

• Authorized to work for any employer in the U.S.; Hyperfine is unable to sponsor or take over sponsorship of an employment visa.

🏝️ Benefits

• Eligible to participate in Hyperfine's corporate bonus plan.

• Eligible to participate in Hyperfine's equity plans.

• Work from a home-based office.