Clinical Support Specialist

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Act as the primary support contact for dental practices through text, phone, and email.

• Address inquiries related to orders, billing, and provide general account assistance.

• Monitor and resolve support tickets utilizing our helpdesk system.

• Manage questions related to lab fulfillment and liaise with lab partners.

• Diagnose basic software and connectivity issues; escalate more complex technical challenges to 3Shape support.

• Oversee equipment replacements and warranty claims.

• Keep comprehensive records of frequent issues and their solutions.

• Develop and update help documentation, FAQs, and troubleshooting guides based on prevalent issues.

⛳️ Requirements

• Minimum of 4 years of experience in the dental industry, either in a practice or dental lab.

• Exceptional verbal and written communication abilities.

• Familiarity with intraoral scanning technology.

• Comfort in creating support documentation.

• Experience with various software systems and a quick learner of new tools.

• Keen attention to detail and strong technical problem-solving skills.

• A strong customer service orientation.

• Capability to work independently in a remote environment.

🏝️ Benefits

• Remote-First: Work from any location with the flexibility to manage your own schedule.

• Unlimited PTO: We believe in your ability to balance work and personal life without tracking days off.

• Growth Opportunity: As an early member of our team, you’ll have the chance to influence our company and grow as we expand.

• Culture: Join a small, fast-growing team that is dedicated and enjoys the journey.

• Modern Tools: Access the latest technology and systems to perform your job efficiently.

• Competitive Compensation: Base salary ranging from $60,000 to $75,000, plus target bonuses and stock options.