Clinical Support Representative – Mid-Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Communicate effectively with hospital clinical staff and Access TeleCare physicians to guarantee timely and efficient patient care.

• Answer all incoming calls to the consult center courteously and accurately record patient information.

• Collaborate with clinical specialists to ensure prompt, efficient, and satisfactory outcomes; this includes coordinating paperwork, ensuring images are uploaded from client hospitals to VidiStar, and setting up video conferencing exam units while testing connections.

• Handle all inbound and outbound phone calls with employees, clients, and clinical specialists in a courteous and respectful manner.

• Provide Tier 1 technical support to hospitals and company physicians.

• Ensure timely handoff to Tier 2 IT support is facilitated and confirmed.

• Immediately report any failure to meet SLA, company goals, or conflicts to the supervisor.

• Complete some work without established procedures.

• Perform additional tasks as required.

⛳️ Requirements

• High School Diploma, GED, or Equivalent Certification is required.

• Minimum of one year of experience in a call center environment or within healthcare or IT.

• Strong communication skills (both written and oral) with the ability to work effectively across departments.

• Proven proficiency with Microsoft Office programs and communication and collaboration tools across various operating systems.

• Capability to learn new software and systems.

• Excellent phone and customer service skills, coupled with a keen attention to detail.

• Passionate about being at the forefront of healthcare and positively impacting patient lives.

• Flexibility and adaptability to thrive in a fast-paced environment.

• Quick learning and adaptation to new technologies and systems.

• Ability to excel in a remote work setting within a high-growth, fast-paced organization.

🏝️ Benefits

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits package including health, dental, vision, life insurance, and 401(k).

• Paid Time Off and Sick Leave — we prioritize performance and work-life balance.

• A culture of ownership, transparency, and results — where the best ideas thrive.