Clinical Support Representative – Full-Time, Mid-Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Communicate effectively with hospital clinical staff and Access TeleCare physicians to guarantee prompt and efficient patient care.

• Respond courteously to all incoming calls at the consult center and accurately gather patient information.

• Collaborate with clinical specialists to ensure timely, efficient, and satisfactory outcomes.

• Manage paperwork, ensure images are uploaded from client hospitals to VidiStar, and set up video conferencing exam units and testing connections.

• Ensure respectful and courteous handling of all inbound and outbound calls with employees, clients, and clinical specialists.

• Provide Tier 1 technical support to hospitals and company physicians.

• Facilitate and confirm a timely transition to Tier 2 IT support.

• Immediately report any SLA failures, company goal conflicts, or issues to the supervisor.

• Perform additional tasks as necessary.

⛳️ Requirements

• High School Diploma, GED, or an equivalent certification is required.

• A minimum of one year of experience in a call center, healthcare, or IT environment.

• Strong communication skills, both written and verbal.

• Proven proficiency with Microsoft Office programs, as well as communication and collaboration tools across various operating systems.

• Ability to learn new software and systems quickly.

• Exceptional phone and customer service skills, along with keen attention to detail.

• Flexibility and adaptability in a dynamic, fast-paced environment.

• Capacity to quickly learn and adjust to new technologies and systems.

• Ability to thrive in a remote work environment within a rapidly growing organization.

🏝️ Benefits

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits package including health, dental, vision, life, and 401(k).

• Paid Time Off and Sick Leave.