Clinical Supervisor – Virtual Clinical Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, coach, and develop all direct reports to sustain an engaged and productive workforce.

• Oversee, supervise, and balance the workflow of the interdisciplinary virtual clinical care team.

• Ensure appropriate staffing levels and manage clinician schedules to address patient demand and needs.

• Collaborate with managers to establish, communicate, and track clinician performance goals, ensuring they align with program objectives and quality standards.

• Provide continuous coaching, constructive feedback, and performance support to clinicians, proactively tackling performance issues and recognizing opportunities for enhancement, growth, and professional advancement.

• Cultivate a collaborative and inclusive team atmosphere among direct reports, practice partners, and internal stakeholders, valuing and leveraging individual differences to achieve organizational objectives.

• Identify opportunities to improve processes and workflows, working alongside virtual clinical operations leadership and other cross-functional leads to implement changes that enhance efficiency, patient experience, and care quality; assess the effectiveness of changes and make adjustments as needed.

• Conduct regular quality assurance reviews of recorded clinician calls to ensure an optimal member experience and adherence to clinical standards; guarantee that patient interactions uphold the highest standards of care and empathy.

• Assist in interviewing candidates and training new hires.

⛳️ Requirements

• An Associate's Degree or higher is required.

• Must possess an active unrestricted clinical license (RN, SW, RD, PharmD).

• Experience in renal care, chronic disease management, or related clinical care management is essential; prior telephonic or virtual care program experience is preferred.

• A minimum of 2 years of supervisory experience is required, ideally in leading and developing clinical teams.

• Demonstrated ability to coach, motivate, and foster a collaborative, high-performing environment.

• Strong capability to analyze performance metrics, patient feedback, and clinical outcomes to identify trends, address operational challenges, and drive continuous improvement.

• Proficient with EHRs, telehealth platforms, and Microsoft tools (or equivalent), with the ability to quickly learn and adapt to new technologies.

• Excellent verbal and written communication skills, with the ability to establish and maintain positive relationships with clinicians, patients, and both internal and external partners.

• Proven problem-solving, conflict resolution, and organizational skills, including the ability to manage competing priorities and adapt to changing demands.

• Knowledge of healthcare regulations (including HIPAA), a strong commitment to patient confidentiality and ethical care, and cultural competence when engaging with diverse populations.

🏝️ Benefits

• We care deeply about the individuals we serve.

• We thrive when we collaborate.

• Humility is one of our strengths.

• We find joy in our work.

• We honor our commitments.