Clinical Specialist, Clinical Education

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in maintaining and supporting onboarding systems and training materials to ensure that providers are well-prepared and aligned with current workflows.

• Revise and enhance documentation across various platforms (e.g., ClinicApp, Notion, Dosespot, Photon, Amazon Connect) to reflect changing tools and processes.

• Oversee provider-facing channels to identify, resolve, or escalate technical issues, thereby helping to minimize onboarding challenges.

• Aid in client launch preparations by organizing resources, performing quality checks, and supporting standardized workflows.

• Participate in the ongoing improvement of onboarding and training processes to enhance scalability, accuracy, and efficiency.

• Work alongside cross-functional teams to support educational initiatives and align on operational goals.

• Identify recurring issues or gaps in onboarding or training and provide insights to enhance provider experience and readiness.

• Attend team meetings and engage in discussions about workflow enhancements and team priorities.

• Perform additional duties as assigned.

⛳️ Requirements

• Certified Medical Assistant (CMA) with a valid certification.

• Experience in supporting onboarding, training, or operational workflows within a healthcare or telehealth setting.

• Proficient in interpreting and documenting technical processes with clarity and precision.

• Familiarity with multiple systems or platforms and adaptability to frequent updates.

• Strong problem-solving abilities with the capacity to identify issues and escalate them appropriately.

• Comfortable working in a high-volume, fast-paced environment.

🏝️ Benefits

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Generous PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more