Clinical Solutions Specialist, East Territory

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Present engaging and clinically accurate product demonstrations to prospective clients in collaboration with Sales Account Executives.

• Facilitate the sales process by addressing inquiries related to clinical workflows, use cases, and outcomes from clinicians and administrators.

• Lead clinical onboarding and training sessions (both virtual and in-person) for new clients, customized for specific clinical roles and workflows.

• Create and enhance clinical training materials, best practices, and enablement resources in partnership with Product, Customer Success, and Marketing teams.

• Offer continuous clinical support, recommendations for workflow optimization, and insights on product usage after implementation.

• Engage in customer check-ins, Quarterly Business Reviews (QBRs), and feedback sessions to gather clinical insights and contribute to product enhancements.

• Serve as the clinician's advocate internally, relaying feedback to Product and Engineering teams regarding usability, workflow integration, and feature requirements.

• Assist in internal training by educating Sales, Customer Success, and other departments on clinical use cases and product updates.

• Ensure that all customer-facing activities comply with regulatory, compliance, and quality standards relevant to medical devices and Software as a Medical Device (SaMD) products.

• Stay informed about current clinical best practices, industry standards, and pertinent healthcare regulations.

⛳️ Requirements

• Bachelor’s degree in a clinical, scientific, or healthcare-related field is preferred, or equivalent work experience.

• A minimum of 3 years of relevant experience in clinical, clinical support, clinical applications, or healthcare technology.

• RPSGT Certification is mandatory.

• Practical experience collaborating with clinicians in a hospital, health system, or clinical practice setting.

• Proven experience in delivering clinical training, product demonstrations, or workflow education to healthcare professionals.

• Previous experience supporting sales teams or working in pre-sales, post-sales, or customer success roles is preferred.

• Candidates located in Eastern time zones are preferred.

• Certification in Clinical Sleep Health (CCSH) is preferred.

• Certified Respiratory Therapist - Sleep Disorders Specialty is preferred.

• Registered Respiratory Therapist - Sleep Disorders Specialty is preferred.

🏝️ Benefits

• Health, dental, and vision insurance with flexible options to meet the needs of you and your dependents.

• Paid time off options - we encourage our employees to rest, recharge, and feel rejuvenated.

• Stock options - we believe in giving team members a sense of ownership in the company; when EnsoData succeeds, so do you.

• Company Bonus Program - when we thrive, we want to reward our team members! This role may include eligibility for the company bonus program.

• 401k plan to assist employees in planning for their future.

• Team Summits! We look forward to opportunities to meet in person and enjoy a few days together, engaging in team activities and creating meaningful in-person connections.