Clinical Quality and Safety Specialist, RN / PA

This is a fully remote position, open to applicants in United States.

📋 Description

• Management of Clinical Complaints and Advocacy for Patients

• Investigate and Resolve: Process and thoroughly examine clinically related patient complaints, gathering additional context from patients, clinic staff, and providers as necessary.

• Cross-Functional Triage: Collaborate closely with radiology, patient experience, and provider teams throughout investigations. Triage and elevate concerns to ensure timely, empathetic, and thorough resolution.

• Clinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, addressing concerns with clinical authority and empathy.

• Case Presentation: Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention.

• Incident Review and Systems-Level Safety Analysis

• Systemic Event Review: Oversee the internal incident reporting system, review safety reports, and compile comprehensive event summaries.

• Root Cause Analysis (RCA): Lead or participate in RCAs or alternative incident review systems, looking beyond surface-level explanations to uncover underlying systems issues and latent vulnerabilities.

• Actionable Interventions: Convert incident findings into specific, actionable items and interventions aimed at reducing future risks.

• Regulatory Compliance: Ensure that all safety tracking and incident resolutions adhere fully to regulatory and accreditation standards.

• Quality Improvement (QI) and Safety Culture

• Drive QI Projects: Collaborate with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects focused on enhancing patient safety, clinical accuracy, and operational efficiency.

• Trend Analysis: Monitor safety and quality data trends to proactively suggest preventative interventions before systemic issues develop.

• Just Culture Champion: Act as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to foster psychological safety and open incident reporting.

• Data Management and Reporting

• Maintain Quality Records: Keep meticulous and secure records of all quality activities, complaints, and incident investigations to facilitate data-driven decision-making.

• Monthly Insights: Prepare monthly quality and safety reports for leadership, highlighting key trends, loop-closure metrics, and strategic opportunities for improvement.

⛳️ Requirements

• Licensure: Current and valid multi-state licensure as a Registered Nurse (RN) or Physician Assistant (PA). Willingness and ability to obtain licenses in additional states as required.

• Clinical Experience: At least 5 years of experience in an active clinical environment. Experience in MRI services, radiology, or oncology is highly desirable.

• Quality and Safety Expertise: Minimum of 2 years of dedicated experience in a clinical quality, patient safety, or risk management role.

• Safety Culture Alignment: Strong familiarity with and commitment to proactive care culture principles, systemic risk management, and human factors in healthcare safety.

• Problem-Solving Mindset: Exceptional analytical abilities with a proven history of converting safety data into actionable clinical workflows.

• Adaptability: Enthusiasm for navigating ambiguity, scaling processes, and designing new systems in a rapidly growing health-tech environment.

• Communication Skills: Excellent remote communication, interpersonal, and patient education skills. Proficient in video conferencing, Slack, Google Workspace, and email.

🏝️ Benefits

• An opportunity to positively impact people's lives and their health.

• We believe in preventative healthcare for everyone, including our team - Prenuvo provides complimentary whole-body scans to each team member.

• Growth opportunities are central to our people journey; we’re achieving great things with talented individuals - there is no single path to success; it can be shaped along the way.

• Building strong relationships is fundamental to everything we do - our team gathers weekly to connect, share, and socialize.

• Recognizing the importance of time away for restoration is vital to our wellbeing - we have a flexible vacation policy, and we encourage you to utilize it.

• We now offer Prenuvo’s Commuter Benefits Plan to assist with your transit and parking expenses. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!

• Prenuvo provides a 401(k) retirement savings plan for eligible employees, enabling team members to make pre-tax contributions towards their retirement. While Prenuvo facilitates access to the plan, the company does not offer matching contributions at this time.

• We provide a comprehensive benefits package including health, dental, vision, and Mental Health coverage, to support you and your family.