Clinical Operations Manager – FSP

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Oversees staff by providing coaching, mentorship, and guidance on their work.

• Conducts regular performance evaluations and engages in career discussions with team members.

• Facilitates employee career advancement and development.

• Responsible for interviewing, recruiting, and selecting new staff members.

• Manages and executes orientation programs for all new hires, ensuring their seamless integration into the organization.

• Maintains up-to-date records of all staff CVs, training documentation, position profiles, and experience summaries.

• Ensures timely and accurate submission of timesheets and expense reports.

• Assists in allocation activities following the local resourcing process.

• Supports project and functional leads to enhance the efficient operation of projects.

• Appropriately raises any concerns that may affect project deliverables.

• Provides training on Working Practice Documents (WPDs), Standard Operating Procedures (SOPs), local requirements, and other topics influencing clinical operations.

• Identifies training gaps and ensures compliance with training requirements.

• May assist in developing training programs as needed.

• Ensures adherence to ethical and regulatory standards.

• Notifies management of quality concerns, requests QA audits when necessary, and facilitates internal and client quality assurance audits as required.

• Monitors and evaluates systems (e.g., Activate, CTMS, Preclarus, Clarity) to assess employee performance, project metrics, KPIs, and overall project status.

• Assesses staff performance, including conducting PAVs (either remotely or on-site) to thoroughly evaluate employee monitoring skills and project execution when applicable.

• Engages in initiatives for process improvement and development.

• Ensures comprehension and implementation of the risk-based monitoring approach.

• May contribute to bids and assist in securing new business as required.

• Collaborates with senior management and executive staff in clinical operations on strategic planning and business development as necessary.

• May lead or participate in initiatives aimed at enhancing departmental performance or driving process improvements across the organization.

⛳️ Requirements

• Prior experience providing the knowledge, skills, and abilities necessary for the role (equivalent to 5+ years).

• At least 1 year of leadership experience.

• Advanced mentoring, leadership, and supervisory capabilities.

• Exceptional skills in monitoring clinical trials; both remote and on-site.

• Proven understanding of or capacity to learn the company’s SOPs, WPDs, and applicable regulations (e.g., ICH/GCP, FDA guidelines).

• Demonstrated ability to analyze medical research data.

• Strong organizational and negotiation abilities.

• Meticulous attention to detail.

• Advanced written and verbal communication skills.

• Proficiency in Arabic and a strong command of English language and grammar.

• Demonstrated computer proficiency, including data entry, archiving, and retrieval.

• Willingness to travel as needed.

• Excellent team player with strong team-building skills.

• Outstanding interpersonal and conflict resolution abilities.

• Advanced proficiency in applying problem-solving techniques in dynamic environments.

• Comprehensive knowledge of medical and therapeutic areas, as well as medical terminology.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.