Clinical Navigator – PT

This is a fully remote position, open to applicants in Colorado, +2 more locations.

📋 Description

• Act as the primary guide for a designated member population from the initial intake to program completion.

• Perform thorough clinical intake assessments focusing on musculoskeletal conditions, functional limitations, treatment history, goals, and readiness for care.

• Provide clinical navigation through both telephonic and video-based interactions.

• Handle a high volume of outbound and inbound member interactions.

• Establish trust through motivational interviewing, behavioral coaching, and evidence-based communication.

• Inform members about treatment options, clinical recommendations, and available resources.

• Conduct follow-ups to enhance adherence, tackle barriers, reinforce treatment plans, and boost engagement.

• Track member progress and spot opportunities for intervention, escalation, or additional support.

• Aid in the development and delivery of virtual physical therapy services and digital MSK care programs.

• Achieve metrics related to engagement, productivity, quality, documentation, follow-up, and care-plan adherence.

• Manage workflows, outreach queues, and caseloads in a virtual care environment similar to a call center.

• Utilize dashboards, reporting tools, AI-powered tools, predictive analytics, automation, and clinical decision-support tools.

• Maintain proficiency in telehealth systems, CRMs, communication tools, and documentation systems.

• Collaborate with interdisciplinary care teams, providers, health plan partners, and internal stakeholders.

• Communicate member progress, barriers, escalations, and clinical concerns effectively.

• Appropriately escalate complex clinical or operational issues.

• Document member interactions, assessments, care plans, and outreach efforts accurately.

• Ensure adherence to clinical protocols, quality standards, documentation requirements, organizational policies, regulatory requirements, and professional standards.

• Engage in team meetings, training, knowledge-sharing, and workflow improvement initiatives.

• Perform additional duties as assigned.

⛳️ Requirements

• Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT).

• Current unrestricted Physical Therapy license in Georgia, Texas, Colorado, and/or Indiana (Compact License preferred).

• Willingness to obtain and maintain additional state licenses as TailorCare expands.

• At least 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or similar clinical settings.

• Proven success in managing patient interactions within high-volume, performance-driven environments.

• Excellent communication, motivational interviewing, and patient engagement abilities.

• Experience in leveraging technology and data to enhance workflow efficiency and patient outcomes.

• Capability to work independently while adhering to productivity, engagement, and quality expectations.

• Comfortable navigating multiple technology platforms, communication tools, and dual-monitor setups.

• Willingness and ability to travel up to 10% as required for onsite meetings, team collaboration, and company events.

• Preferred experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health settings.

• Preferred experience in a call center, contact center, or metrics-driven healthcare operations environment.

• Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies is preferred.

• Preferred experience in value-based care, employer-sponsored healthcare programs, or population health initiatives.

• Preferred experience in fast-paced startup environments.

🏝️ Benefits

• Remote-first work environment with options for a hybrid work model in Nashville.

• Generous paid time off (PTO) and holiday plans.

• Paid parental leave.

• Flexible and autonomous work-life balance.

• Medical, dental, vision, life, and disability insurance from Day 1.

• Wellness resources.

• Employer HSA contribution.

• 401k plan with employer matching.

• Inclusive community and supportive team environment.