Clinical IS Analyst – Epic Beaker – Intermediate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Analyzes and documents existing clinical workflows while proposing enhanced future workflows for application modifications.

• Identifies and presents opportunities for system enhancements along with innovative technical solutions for clinic-related scenarios.

• Recognizes, suggests, develops, and showcases application configuration prototypes for evaluation and approval.

• Conducts ongoing maintenance and configuration updates for Epic applications.

• Develops test scripts, timelines, and plans for modifications in applications and workflows.

• Evaluates clinical information system configurations and processes across various applications.

• Organizes and engages in testing with requestors and end-users.

• Delivers tier-two end-user support both remotely and in person.

• Monitors, investigates, troubleshoots, and resolves incoming support tickets.

• Acts as a liaison between users and software vendors.

• Manages system fixes and changes in collaboration with software vendors.

• Coordinates the deployment of application changes with the training team and operational staff.

• Performs project management responsibilities and leads key initiatives.

• Develops, documents, and adheres to internal procedures for related applications and systems.

• Undertakes additional duties as assigned.

⛳️ Requirements

• Demonstrated ability to manage multiple assignments concurrently in a matrixed setting.

• Proficient in critical and analytical thinking.

• Strong verbal and written communication skills.

• Competency in troubleshooting.

• Exceptional organizational management capabilities.

• Skills in project management.

• Bachelor’s degree or a combination of 4 years of relevant experience in lieu of a degree.

• At least 3 years of pertinent experience with clinical or business systems.

• Familiarity with software development and build lifecycles.

• Epic certification for assigned modules (Beaker) is necessary within 18 months of employment, as mandated by the department director.

• Epic Beaker certification must be upheld according to Epic Corporation standards.

• May be required to uphold the security and integrity of UT San Antonio and its infrastructure as per Texas EO-GA-48.

🏝️ Benefits

• Medical insurance, including complimentary employee UT SELECT Medical insurance.

• Family medical coverage available via payroll deduction.

• Reduced copays and coinsurance through UT Health Physicians.

• $50,000 group term life insurance.

• $50,000 basic accidental death and dismemberment insurance.

• Options to purchase additional employee and dependent coverage at group rates.

• Three dental insurance plan choices through Delta Dental.

• Two PPO dental plans and one dental HMO plan.

• Two vision plan alternatives through Superior Vision Services.

• Disability insurance.

• Flexible spending accounts for dependent care and healthcare costs.

• Teacher Retirement System (TRS) or Optional Retirement Plan (ORP).

• Employer matching contributions under the TRS.

• Voluntary retirement programs offered by five retirement plan providers.

• Front-loaded paid time off: 128 to 208 hours (16 to 26 days), depending on years of service.

• Extended Illness Bank: 8 hours accrued monthly.

• Paid Family Leave: up to 240 hours (6 weeks) after 6 months of continuous employment.

• 12 paid holidays each year.

• Discounts on services, tickets, and gym memberships.