Clinical Customer Success Manager/MTRA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Drive customer business value by utilizing SwiftMR.

• Collaborate with customers to share best practices that enhance the value of our solution.

• Install and configure the MRI enhancement solution at new client locations.

• Deliver comprehensive training to clients on product utilization.

• Address and resolve inquiries concerning product performance, image quality, and usage.

• Educate channel partners on product installation and best practices.

• Work closely with the Head of Customer Success and Business Development Managers.

• Collaborate with the Product Operations team located at the Seoul HQ.

⛳️ Requirements

• A BA/BS degree, radiographer qualification, or equivalent professional experience.

• A minimum of 2 years as an MRI Application Specialist or Engineer, with expertise in MRI protocol optimization, preferably within a clinical environment.

• Proven capability to troubleshoot and resolve complex technical issues, particularly those related to MRI image quality.

• Interest in IT, with a readiness to learn about network and software troubleshooting.

• Demonstrated responsibility and proactiveness in addressing urgent customer inquiries and collaborating with team members to resolve issues.

• Strong verbal and written communication skills in English; proficiency in German is a notable advantage.

• Passion for keeping up with new technologies and utilizing this knowledge to provide exceptional customer value.

• An open-minded and creative individual, well-suited for an innovative scale-up environment, with the ability to adapt to changing needs.

• Willingness to travel primarily within the DACH region, with occasional trips to other EMEA locations and South Korea.

🏝️ Benefits

• Work type: Full time under EOR.

• Work from home, with occasional business travel.

• Collaborate with team members across the country and globally.

• Paid Time Off (30 days).

• Onboarding gifts and home office supplies.

• Training & Development.