Clinical Associate – Palliative Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Devoted Medical, the interdisciplinary virtual-first medical practice of Devoted Health.

• Conduct high-touch telehealth consultations and aid in virtual patient onboarding.

• Detect care gaps and guide members through the healthcare system.

• Collaborate with primary care physician offices and specialty networks.

• Handle electronic prescription requests and communicate with pharmacies.

• Oversee referral workflows and track durable medical equipment, home health, imaging, and laboratory orders until completion.

• Work with home health agencies on Start of Care dates and skilled nursing orders.

• Monitor lab and diagnostic imaging results and documentation for timely review by clinicians.

• Identify in-network specialists and secure necessary clinical records or authorizations.

• Process prescription refill requests, medication clarifications, and clinical inquiries under the guidance of providers.

• Organize medical record collection, information gathering, appointments, and communications with Devoted Medical providers.

• Analyze member panels and disease registries to identify and address preventive care gaps.

• Inform members about preventive screenings and arrange testing kits, mobile diagnostics, or clinic appointments.

• Act as a point of contact for members through inbound calls, outreach queues, and digital messaging platforms.

• Clearly communicate medical instructions, plan benefits, and healthcare navigation to members and their families.

• Review internal program referrals, conduct welcome outreach, and distribute educational materials and care kits.

• Execute all clinical tasks under the supervision of a licensed professional; independent clinical decision-making or licensure-required activities are not permitted.

⛳️ Requirements

• MA Certification is highly preferred; expired MA certifications are acceptable, and a copy of active or expired CMA, RMA, or CCMA certification will be needed.

• If not certified, considerable MA experience or background may qualify; MA school diploma or transcripts may be requested.

• At least two (2) years of experience in patient-facing healthcare roles.

• Experience in virtual care, outpatient ambulatory clinics, or telehealth environments is preferred.

• Familiarity with EHR/EMR systems such as Epic, AthenaHealth, eClinicalWorks, or Cerner is required.

• Comprehensive understanding of HIPAA regulations, patient privacy standards, and clinical documentation compliance.

• Background in care coordination and quality metric improvement, especially pertaining to Medicare Advantage STARS/HEDIS preventive care gaps, is desired.

• Fully bilingual in English and Spanish, both written and verbal, is preferred.

• Capability to prioritize and manage a high-volume member panel of over 100 members across various channels and workflows.

• Experience in DME authorization tracking, home health coordination, lab/imaging requisition follow-through, and specialist referral routing.

• Proficient in using Google Workspace, AI-assisted documentation tools, CRM platforms such as Salesforce, and automated telephony/dialer systems.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plans with low or no premiums.

• Generous paid time off policy.

• Monthly stipend of $100 for mobile or internet expenses.

• Stock options available to all employees.

• Bonus eligibility for all positions, excluding Director and above.

• Parental leave program.

• 401K program.