Clinical Associate – Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver high-touch telehealth consultations and support virtual patient onboarding.

• Recognize care gaps and guide members through the healthcare landscape.

• Collaborate with primary care offices and specialty networks.

• Oversee electronic prescription requests and manage pharmacy communications.

• Facilitate referral processes and monitor DME, home health care, imaging, and laboratory orders until completion.

• Partner with home health agencies regarding Start of Care dates and skilled nursing orders.

• Monitor lab and diagnostic imaging results for timely review by clinicians.

• Handle inbound and outbound referral workflows, including specialist selection and collection of records or authorizations.

• Assist with prescription refill requests, route medication clarifications, and escalate adverse events or clinical inquiries under provider guidance.

• Organize medical record collection, information gathering, appointments, and outbound communications with Devoted Medical providers.

• Analyze member panels and disease registries to identify and address preventive care gaps.

• Educate members on preventive screenings and coordinate testing kits, mobile diagnostics, or clinic appointments.

• Act as a member advocate and point of contact through calls, outreach queues, and digital messaging platforms.

• Clarify medical instructions, plan benefits, and healthcare navigation for members and their families.

• Review internal referrals, conduct initial outreach, and distribute educational materials and care kits.

• Execute all delegated clinical tasks under the supervision of a licensed professional; no clinical decision-making or activities requiring licensure.

⛳️ Requirements

• MA Certification is highly preferred; expired MA certifications are acceptable.

• A copy of an active or expired CMA, RMA, or CCMA certification will be required if applicable.

• If uncertified, substantial MA experience/background may qualify; MA school diploma/transcripts may be requested.

• Two (2) years of patient-facing healthcare experience.

• Experience in virtual care, outpatient ambulatory clinics, or telehealth environments is strongly preferred.

• Proficient in utilizing EHR/EMR systems such as Epic, AthenaHealth, eClinicalWorks, or Cerner.

• Comprehensive understanding of HIPAA regulations, patient privacy standards, and clinical documentation compliance.

• Experience in care coordination and quality metric improvement is preferred.

• Familiarity with assisting Medicare Advantage populations with STARS/HEDIS preventive care gaps is preferred.

• Fully bilingual in English and Spanish is preferred.

• Ability to prioritize and manage a high-volume member panel across various channels.

• Previous experience with DME authorization tracking, home health coordination, lab/imaging requisition follow-through, and specialist referral routing.

• Availability to work Monday–Friday, 9:00 a.m.–5:30 p.m. ET.

• Weekend availability may be required based on business needs, operational priorities, or member demand.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plan with low or no premium.

• Generous paid time off.

• $100 monthly mobile or internet stipend.

• Stock options available for all employees.

• Bonus eligibility for all roles excluding Director and above.

• Parental leave program.

• 401K program.