Clinical Applications Specialist, Ultrasound

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Provide support in Customer Service, Sales, and Marketing.

• Offer clinical and technical guidance throughout the ultrasound sales cycle and post-sale process to both internal and external clients, including in-person visits to physicians and sonographers.

• Conduct professional demonstrations of ultrasound products and provide post-installation training to the clinical staff of customers.

• Effectively demonstrate and articulate the clinical and operational benefits of the system to end-users, influencing purchasing choices and promoting adoption through consultative selling and expertise.

• Deliver clinical and technical assistance at trade shows and professional conferences.

• Work collaboratively with product management and service teams to relay field feedback and enhance product performance.

• Assist the sales and service teams with clinical knowledge and customer engagement strategies.

• Monitor customer satisfaction after installation and proactively address any issues.

• Ensure that escalation situations are handled and resolved swiftly and professionally.

• Provide basic on-site troubleshooting to address service-related issues.

• Perform other duties as needed.

• Responsible for arranging travel and submitting expense reports promptly.

• Accountable for completing customer demo and installation documentation in Salesforce.

• Stay updated with the latest knowledge in relevant clinical and technical areas.

• Represent the company in a professional manner while maintaining a positive demeanor.

• Complete all necessary training courses and uphold all required certifications.

⛳️ Requirements

• RDMS certification is required; must have expertise in OB/GYN and Fetal Echo, along with comprehensive knowledge of the technical and clinical aspects of diagnostic ultrasound.

• A minimum of 4-10 years of clinical ultrasound experience in MFM, Ob/Gyn, and Fetal Echo applications is required.

• Proficient in 2D, 3D, and Color Doppler across various applications.

• Must be able to comply with hospital credentialing requirements.

• Previous experience as a Clinical Applications Specialist in a commercial setting is preferred.

• Possess strong market knowledge and a competitive mindset.

• Excellent presentation abilities and the capacity to deliver clinical and product training to customers at all levels.

• Must be self-driven, results-oriented, and team-oriented.

• Strong verbal and written communication skills are essential.

• Ability to excel in a fast-paced and demanding environment.

🏝️ Benefits

• Medical coverage (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution).

• Dental coverage (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution).

• Vision coverage (Blue Cross Blue Shield): 100% company paid.

• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid.

• 401k Retirement (Fidelity): 100% company match up to 5%.

• Tax Deferred Health Care Savings Programs.

• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft.

• Generous paid time off, tuition reimbursement, and additional benefits!