Clinical Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide administrative support to the clinical team by sending sourcing emails, updating session details in the Lyra system, and escalating queries for resolution.

• Collaborate with clinical specialists to coordinate ad-hoc interventions, including learning and development activities and critical incidents, ensuring these events are documented in the Lyra systems.

• Assist in the recruitment and management of the affiliate therapy network.

• Support the processing of invoices related to clinical interventions, ensuring alignment between invoiced services/sessions and the clinical data in the Lyra systems.

• Handle general administration tasks.

• Work effectively with Lyra Finance teams to ensure timely processing of invoices.

• Maintain ongoing communication with various clinical teams and Lyra affiliates to ensure effective case management.

• Collaborate with our global clinical teams.

• Coordinate with affiliate clinicians for appointment scheduling and case updates as necessary.

• Contribute to service and business development initiatives as needed.

• Exhibit flexibility in working hours and activities in response to business demands.

• Actively participate in governance and quality assurance efforts as required.

⛳️ Requirements

• Prior experience in a similar administrative position.

• Experience working in high-pressure, time-sensitive environments.

• Outstanding communication skills.

• Background in working with clinicians or as part of a multidisciplinary team.

• Familiarity with administrative boundaries and the ability to recognize when to seek senior or clinical support.

• Capability and experience working independently from home in a remote role.

• Proven ability to work under pressure and in situations where clarity may be minimal.

🏝️ Benefits

• 28 days of holiday plus bank holidays each year.

• Private medical insurance.

• Discretionary bonus scheme.

• Group life assurance, offering up to 10 times the annual salary.

• Critical health insurance providing a lump sum of 2 times the annual salary, payable in accordance with illness.

• Access to a 24/7 Employee Assistance Programme.

• Recognized as an Accredited Living Wage Employer.