Clinic Operations Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to and direct incoming calls

• Oversee patient scheduling

• Manage email and text communications

• Implement EHR workflows for medication refills, referrals, and follow-up documentation

• Guarantee that there are no missed calls, no dropped follow-ups, and provide accurate monthly performance reports that safeguard clinician time and foster long-lasting patient trust

⛳️ Requirements

• Minimum of 2 years in a medical front desk, clinic coordinator, care coordination, or patient support position

• Practical experience with operating an EHR system, including processing tasks for medication refills, referrals, and documentation follow-ups

• Demonstrated ability to handle high-volume inbound patient communications through phone, email, and text

• Experience in managing patient scheduling processes (including new appointments, rescheduling, confirmations, and cancellations)

• Capability to extract and format monthly practice performance reports from an EHR

• C1+ English proficiency (CEFR) for patient-facing verbal and written communication

• Direct experience with Athena/Athenahealth workflows and reporting (Nice-to-Have)

• Experience using Dialpad or a similar VoIP clinic phone system (Nice-to-Have)

• Background in supporting multiple providers or practices at the same time (multi-queue operations) (Nice-to-Have)

• Experience in primary care, family medicine, or outpatient clinics (Nice-to-Have)

🏝️ Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere

• Team Incentives: Recognition for maintaining 100% CRM hygiene and timely reporting

• Generous PTO: In accordance with company policy

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

• Direct Mentorship: Guidance from international industry experts

• Learning & Development: Ongoing access to resources for professional growth

• Global Networking: Connect with professionals worldwide