Client Support Technician

This is a fully remote position, open to applicants in Arizona, +20 more states.

📋 Description

• Deliver technical assistance and support for incoming inquiries through calls, emails, and internal messaging.

• Educate customers on the use of our processes, systems, and software.

• Actively engage with clients to comprehend their issues and concerns.

• Provide suggestions to enhance the performance and quality of our software.

• Guide customers through the problem-solving process.

• Install, modify, and repair computer hardware and proprietary POS software.

• Support all internal and customer-facing websites and applications.

• Assist various departments with their inquiries and concerns.

• Provide support for multiple service platforms.

• Complete all assigned daily tasks successfully and on time.

• Implement corrective actions to prevent callbacks.

• Utilize remote desktop software to resolve customer issues.

• Maintain detailed records of client issues and resolutions.

• Establish rapport with customers while upholding positive and professional relationships.

• Demonstrate professionalism and outstanding phone etiquette.

⛳️ Requirements

• Preferred 1-2 years of prior experience.

• High School Diploma or GED; candidates with A+ or Network+ certifications will be given preference.

• Fluency in English is mandatory.

• Extensive knowledge of PCs, operating systems, networking, and applications is required.

• Proven ability for systematic and logical problem-solving.

• Experience in a call center environment is preferred.

• Background in helpdesk support, computer repair, or equivalent is necessary.

• Strong interpersonal skills are essential.

• Ability to troubleshoot issues under pressure.

• Capacity to collaborate effectively with other departments in a team setting.

• Well-developed organizational and thorough follow-up skills are crucial.

• Regular and predictable attendance is a key requirement for this role.

• Strong troubleshooting and critical thinking abilities are a must.

• Flexible schedule is required.

🏝️ Benefits

• Competitive compensation package.

• Health, Dental, and Vision Insurance coverage.

• Paid Annual Leave benefits.

• Paid Sick Leave provisions.

• 401K retirement plan.

• Flexible working options available.