Client Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Diagnose, escalate, and address client and customer inquiries or concerns.

• Provide assistance to current clients, their end users, and third parties during processing.

• Assist customers through various channels including email, chat/messaging, and phone (with video support planned for the future).

• Employ a methodical approach to identify, comprehend, and resolve intricate issues.

• Aid customers in maximizing the advantages of Trustly products and services.

• Take ownership of a customer issue from start to finish, coordinating with others for prompt resolution.

• Respond to inquiries concerning implementations at enterprise-level merchants (APIs, UI, transaction questions, etc.).

• Address questions regarding financial and payment transactions, which encompass payment status, declines, transaction inquiries, and collections inquiries.

⛳️ Requirements

• Strong background in a customer support or operations position.

• Genuine empathy, enthusiasm, and a dedication to assisting customers.

• Excellent written and verbal communication skills, with experience in supporting customers via email/chat and on the phone.

• Proficient in English (both written and spoken).

• Familiarity with Salesforce Service/CRM.

🏝️ Benefits

• Health insurance

• Flexible work arrangements