Client Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for client inquiries through both email and phone communications.

• Oversee daily intake processes, which include conducting new business scrubs and implementing rigorous data validation.

• Execute meticulous file operations such as retrieving, scanning, printing, and importing/exporting essential data.

• Provide support to front-line collection staff by managing settlement offers and communicating account instructions.

• Generate routine deliverables, including status updates and audit reports, while ensuring compliance with FDCPA and industry regulations.

• Assist the Client Services Manager with various internal projects, facilitate the onboarding of new clients, and support basic skip-tracing efforts.

⛳️ Requirements

• 1–3 years of experience in administrative roles or client/customer service.

• Experience in collections, fintech, or financial services is advantageous but not mandatory.

• Strong organizational skills, excellent verbal and written communication, and the ability to maintain consistency under pressure.

• High proficiency in Microsoft Office or Google Workspace (particularly spreadsheets). Familiarity with CRM tools is a significant plus.

🏝️ Benefits

• Flexible vacation policy.

• Medical, dental, and vision insurance coverage.

• Options for traditional and Roth retirement savings.

• Company-sponsored disability and life insurance.

• Flexible Spending Account & Limited FSA options.

• Family-friendly parental leave, along with volunteer and voting time off.

• Access to an on-demand wellness platform for you and five friends or family members.

• PerkSpot discount program available for over 900 merchants nationwide.