Client Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and handle incoming support tickets from clinical teams in the US submitted via our helpdesk platform during US business hours.

• Accurately assess issues, identifying which can be addressed immediately and which need to be escalated to the technical team.

• Communicate with clinical teams in a clear, professional, and reassuring manner, embodying the Careology brand voice.

• Independently resolve non-technical inquiries by utilizing product knowledge and sound judgment.

• Record, categorize, and monitor issues to assist the team in identifying trends and enhancing the platform over time.

• Develop an in-depth understanding of the Careology app and dashboard to confidently support clinical users.

• Work collaboratively with the UK-based team to ensure seamless transitions and consistent support quality across different time zones.

⛳️ Requirements

• Recent graduate seeking a rewarding first step in a rapidly growing health tech company.

• Exceptional written communication skills, with the ability to write clearly, concisely, and warmly.

• Strong common sense and quick problem comprehension, even when issues are not fully articulated.

• A calm and organized demeanor, capable of managing multiple conversations simultaneously without losing focus.

• Genuine curiosity and eagerness to learn about the workings of a complex product.

• A commitment to ensuring positive outcomes for others, taking pride in enhancing every interaction.

• Dependable and self-driven, able to work independently in a remote environment during designated US business hours.

• An understanding that each ticket represents a clinical team under stress, coupled with a desire to alleviate their challenges.

• A degree or experience in healthcare, communications, business, psychology, or a related field is advantageous, but not mandatory.

🏝️ Benefits

• A fully remote position based in the US, full-time with a salary range of $40,000–$45,000 per year.

• Genuine responsibility from the outset, becoming an integral part of how Careology supports its clinical clients.

• Direct involvement with a UK-based health technology company at the forefront of AI, oncology, and patient care.

• A nurturing, close-knit team that prioritizes quality and compassion.

• Regular check-ins and mentorship opportunities to facilitate your growth in the role.

• A pathway to a fulfilling career at the intersection of oncology, AI, and digital health, where your work positively impacts patient outcomes and those who care for them.