Client Support Representative

This is a fully remote position, open to applicants in Japan.

📋 Description

• Deliver outstanding customer service and maintain regular engagement with our client base to foster growth in contract sales and service jobs for both new and existing customers.

• Manage, document, and provide daily communication and support while resolving issues for all contacts at assigned customer locations, ensuring adherence to expected response times and escalation protocols.

• Maintain expert knowledge of assigned contracts to effectively educate customers on contract guidelines and restrictions.

• Utilize internal systems to oversee various aspects of order activity, including order placement, quotations, proof of delivery, and service requests, while complying with established timeframes and metrics.

• Collaborate with colleagues internally to ensure the delivery of exceptional service to our customers.

• Source incidental service requirements as needed.

• Assist the Sourcing Team during periods of high volume.

⛳️ Requirements

• A High School Diploma or GED equivalent is required. This may include military personnel with relevant training or experience in lieu of civilian qualifications.

• A minimum of 2 years of experience in a customer service role, particularly in supporting government customers, is preferred.

• Exceptional written and verbal communication skills are necessary, along with a genuine enjoyment of engaging with customers to exchange information clearly and accurately in all scenarios.

• Bilingual proficiency in Japanese and English is required, with effective communication abilities in both languages.

• Highly detail-oriented and organized, capable of executing multiple tasks simultaneously while adhering to varying requirements and deadlines.

• Demonstrated ability to shift focus as needed and prioritize tasks independently.

• Strong attention to detail is essential, with the ability to review and comprehend multiple contracts and their distinct requirements.

• Self-motivated and proactive, with a strong sense of accountability, taking initiative to complete tasks with minimal supervision.

• Ability to be agile and resourceful, employing critical thinking to devise creative solutions to customer challenges.

• Exhibits strong team-building qualities by assisting team members and collaborating with internal departments of varying expertise when necessary.

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

🏝️ Benefits

• *Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.*