Client Support Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee Tier 1 client accounts throughout implementations, data migrations, API integration, and support.

• Collaborate with Product and Engineering teams to create and deliver internal tools and client-facing solutions that operate independently of the product roadmap.

• Take responsibility for technical troubleshooting and support for assigned accounts.

• Ensure visibility into product usage, client workflows, technology stacks, and dependencies.

• Facilitate client enablement during implementations, product adoption, software development, and technical support.

⛳️ Requirements

• 3–5 years of experience in application engineering, data migrations, product analytics, and support engineering.

• Background in consulting, professional services, FinTech, or enterprise SaaS.

• Skilled in AI-assisted development and debugging, APIs, and technical implementations.

• Expertise in business technology across vendor systems such as Pendo, Amazon Redshift, and Intercom.

• Strong communication skills.

• Experience in private credit, financial infrastructure, or regulated financial products is a plus.

🏝️ Benefits

• Competitive salary + equity.

• Healthcare coverage.

• 401k.