Client Support Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver first-line support and troubleshoot over 10 intricate enterprise solutions.

• Analyze data to effectively resolve client concerns.

• Execute data corrections within SQL databases while maintaining data integrity, stability, and system performance.

• Oversee user management, access requests, renewals, and access levels.

• Serve as Project Manager for the implementation of enterprise solutions.

• Collaborate with clients to ascertain needs, configuration specifications, and project timelines.

• Provide training upon project completion and on-demand for current clients.

• Reach out to assigned clients quarterly as Account Manager to tackle issues and ensure resolution.

• Identify opportunities to enhance client usage of current solutions and introduce unimplemented options.

• Communicate with internal and cross-functional teams to resolve challenges and ensure a positive client experience.

• Relay client feedback to support ongoing improvements and enhancements of solutions.

⛳️ Requirements

• Ability to take initiative and operate independently with minimal supervision in a client-facing role.

• Excellent analytical, organizational, and coordination abilities.

• Capability to manage multiple priorities efficiently.

• Detail-oriented mindset.

• Strong verbal and written communication skills.

• Proficiency in business standard English, both written and spoken.

• Competence in Microsoft Office, particularly Outlook, Excel, and PowerPoint.

• Strong presentation skills for client training and demonstrations.

• Agile work style with the ability to adapt to evolving business needs.

• Preferred experience in SQL database management and data analysis.

• Previous experience in client support, account management, or project coordination is preferred.

• Experience in the healthcare industry or with healthcare facilities is preferred.

• Familiarity with enterprise software solutions and technology platforms is preferred.

• Ability to thrive in a fast-paced environment with competing priorities.

• Willingness and capability to travel occasionally to client sites, including out-of-town travel.

• Project management or training certification, or proven experience in these fields is preferred.

• Must have authorization to work in the United States without visa sponsorship.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional well-being.

• Potential reasonable accommodations for individuals with disabilities.