Client Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for physicians, laboratories, hospitals, patients, and internal teams through phone, email, or online platforms.

• Respond to inquiries regarding tests, services, billing, and the status of orders.

• Work collaboratively with Sales and clients to address missing or incomplete information and ensure the prompt delivery of test results.

• Keep comprehensive and precise records of communications, actions taken, and follow-ups.

• Investigate and resolve escalated issues, identify underlying causes, and relay outcomes to customers and internal stakeholders.

• Maintain up-to-date knowledge of Ataraxis oncology tests, including sample requirements, workflows, and documentation necessities.

• Contribute to process enhancements and special projects that aim to improve efficiency, quality, or customer satisfaction.

⛳️ Requirements

• A Bachelor’s degree is preferred, or a comparable combination of education and practical experience.

• 1-2+ years of experience in client-facing roles or customer support, preferably in diagnostics, biotechnology, or healthcare.

• Proficient in Salesforce, Microsoft Office, and general data management or CRM systems.

• Exceptional written and verbal communication skills, capable of adapting messaging for physicians, patients, and internal teams.

• Strong organizational and time management skills; able to manage multiple tasks effectively in a fast-paced environment.

• Proven problem-solving abilities with sound judgment and attention to detail.

• Capable of working efficiently in cross-functional teams while maintaining professionalism and a positive demeanor under pressure.

• Flexible and adaptable to changing business priorities and operational requirements.

• Must respond to the application question regarding sponsorship for employment visa status in the United States.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• A supportive and inclusive workplace culture.