Client Success Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of veterinary practice and hospital accounts, serving as their primary point of contact.

• Facilitate onboarding and training to ensure new clients are set up swiftly and with confidence.

• Conduct regular check-ins and account evaluations to grasp client objectives and enhance product usage.

• Monitor account well-being, proactively identify risks, and take measures to safeguard renewals and minimize churn.

• Recognize upsell and expansion opportunities and collaborate with Sales to secure them.

• Work closely with Technical Support and Product teams to address issues and relay client feedback.

• Maintain precise account records and notes within the CRM system.

⛳️ Requirements

• Minimum of 2 years in customer success, account management, or a client-facing role, preferably in SaaS.

• Exceptional communication and relationship-building abilities, with a sincere passion for helping clients succeed.

• Highly organized and proactive, capable of managing multiple accounts and priorities simultaneously.

• Adept at quickly learning software and clearly explaining it to non-technical users.

• Experience with a CRM or customer success platform.

• Background in veterinary, animal health, or healthcare technology (preferred).

• Familiarity with medical imaging, PACS, or practice management software (preferred).

🏝️ Benefits

• Competitive base salary along with an annual performance bonus.

• Comprehensive benefits package: medical, dental, and vision coverage, as well as basic life, AD&D, short- and long-term disability, and voluntary life insurance.

• 401(k) program.

• Unlimited paid time off.

• Fully remote, work-from-home position.

• Opportunity to make a significant impact on a growing team in a specialized, mission-driven industry.