Client Success Manager – Value Based Care Platform

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the main point of contact on a daily basis for a designated portfolio of Constyn clients.

• Oversee account health and escalate any emerging risks to the Director of Client Success.

• Generate outcome data, adoption metrics, and account narratives to facilitate Quarterly Business Reviews.

• Manage the onboarding process for new clients to Constyn, coordinating implementation timelines with the Product and Technology teams.

• Provide training and continuous support on platform features, workflows, and reporting tools.

• Monitor adoption and utilization metrics, and create action plans for accounts with low usage.

• Convert platform usage data into client-facing performance narratives linked to quality, population health, and value-based care objectives.

• Collaborate with clients to establish and monitor success plans and key performance indicators (KPIs).

• Address and resolve client platform issues, working alongside Technology and Support teams to ensure prompt resolution.

• Contribute to and apply standardized onboarding, adoption, and success playbooks across the client portfolio.

• Keep CRM and account documentation updated to assist in forecasting and maintaining continuity.

⛳️ Requirements

• Bachelor's Degree in Healthcare Management, Business Administration, Public Health, or a related field.

• A Master's degree (MBA, MHA, MPH) is preferred, or additional relevant experience may be accepted in place of an advanced degree.

• 5-7 years of progressively responsible experience in client success, account management, or client-facing delivery roles within healthcare SaaS, health tech, or healthcare operations.

• Experience in supporting value-based care, Medicaid, quality improvement, or population health programs is preferred.

• Proven capability to manage a portfolio of client accounts and collaborate cross-functionally with Product and Technology teams.

• Excellent written and verbal communication skills, including expertise in client-facing training and reporting.

• Analytical approach with the capacity to interpret platform usage data into client-ready insights.

• Proficient in Word, Excel, PowerPoint, Teams, and SharePoint.

• Familiarity with CRM tools and Smartsheet is preferred.

🏝️ Benefits

• Group healthcare plans that include medical, dental, and vision coverage.

• Insurance options providing short-term disability, long-term disability, and basic life insurance.

• 401k retirement plan.

• Flexible Time Off policy.

• 16 paid holidays throughout the year.

• Paid time off available for qualifying medical leave.

• Up to 12 weeks of combined paid parental and bonding leave.