Client Success Manager – Real Assets

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage the complete post-sale relationship with clients across SMB, Mid-Market, and Enterprise sectors.

• Create and implement consultative engagement strategies tailored for Mid-Market and Enterprise clients.

• Serve as the client's representative to the Product and Engineering teams.

• Maintain comprehensive insight into account health, usage trends, and contract timelines.

• Lead and facilitate the client's onboarding and implementation processes.

⛳️ Requirements

• 1-3 years of experience in a Customer Success or Account Management position within a SaaS setting.

• Direct experience working with or for real estate companies.

• Technical expertise in managing intricate software configurations and integrations.

• Strong commercial acumen with a knack for identifying upsell opportunities.

• Highly organized self-starter experienced with CRM and support ticketing systems.

🏝️ Benefits

• Equal employment opportunities for all qualified candidates.

• Variable compensation and equity options may also be offered.