Client Success Manager – Logistics

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Evaluate carriers, track and monitor active shipments, ensure shipment visibility, and proactively communicate with drivers about pickup and delivery statuses.

• Detect potential service disruptions and handle shipment exceptions, such as delayed pickups or carrier drop-offs.

• Analyze market rates utilizing industry tools, source qualified carriers, and negotiate favorable rates.

• Oversee assigned customer accounts from the initial quote request to successful delivery and retention.

• Foster long-term client relationships through prompt responses, accurate pricing, and dependable service.

• Keep meticulous records in the Transportation Management System (TMS).

• Deliver professional shipment updates via email and phone.

⛳️ Requirements

• Fluent professional proficiency in both English and Spanish (written and verbal).

• Strong confidence in telephone communication and negotiation skills.

• Exceptional attention to detail and the capability to manage multiple high-priority shipments simultaneously.

• A proactive, "ownership" mindset—recognizing what needs to be addressed and taking initiative without being prompted.

• Availability to work a Thursday–Monday schedule (8:00 AM – 5:00 PM EST) during the development phase.

• High level of personal accountability and resilience in a fast-paced environment.

• 1–2 years of experience in freight brokerage, logistics coordination, or carrier sales (desired).

• Familiarity with industry tools such as DAT, Truckstop, or Tai Software (desired).

• Previous experience sourcing and negotiating with U.S. motor carriers (desired).

• Knowledge of specialized freight, including Produce, Reefer, Flatbed, or Oversize loads (desired).

🏝️ Benefits

• Competitive base salary complemented by a high-impact commission structure.

• 100% remote work environment (with a focus on LATAM).

• Accelerated career trajectory to Account Management within 3–6 months.

• Opportunities for performance-based advancement and schedule flexibility following promotion.

• Comprehensive training in U.S. logistics and commercial negotiation.

• A dynamic, family-owned culture built on accountability and trust.