Client Success Manager – Klaviyo Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take charge of 99% of all client communications for managed accounts.

• Conduct check-in calls every three weeks to evaluate Klaviyo performance metrics and KPIs.

• Develop retention strategies utilizing Klaviyo's advanced segmentation and automation workflows.

• Generate A/B testing ideas based on Klaviyo data insights and AI suggestions.

• Oversee the onboarding process for new clients, from Klaviyo integration to full implementation.

• Organize monthly promotional campaigns by leveraging Klaviyo's predictive analytics.

• Formulate weekly revenue strategies using Klaviyo attribution reporting and customer lifecycle insights.

• Provide briefings to our team on dedicated flows, SMS campaigns, and advanced Klaviyo automations.

• Enhance client accounts by utilizing the latest features and capabilities of Klaviyo.

• Maintain organization in ClickUp with detailed Klaviyo performance dashboards.

⛳️ Requirements

• At least 5 years of hands-on experience with Klaviyo. This is non-negotiable.

• Demonstrated client-facing experience as a Customer Success Manager or account manager in Klaviyo-focused agencies.

• In-depth knowledge of Klaviyo segmentation, flows, and performance analytics.

• Background in copywriting; you can confidently review and enhance email copy.

• Exceptionally organized; you can manage extensive Klaviyo client portfolios without oversight.

• Naturally proactive; clients do not have to chase you for performance updates.

• Strong command of written English, tailored for US-based ecommerce clients.

• Available starting from 4 PM CET or 9 AM EST.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible working hours and remote working options.

• Access to the latest tools and technologies in marketing automation.