Client Success Manager – Hospital Solutions

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of hospital accounts and implement all components of hospital marketing campaigns on the platform.

• Develop campaign layouts, create proofs, and update platforms to align with the current marketing strategy.

• Collaborate with clients to comprehend their objectives and criteria for success within physician marketing campaigns.

• Manage client reporting to demonstrate advancement towards objectives and assess campaign effectiveness.

• Work strategically with the Sales team from the execution of campaigns to delivery and renewal.

• Provide guidance to clients on optimal practices for defining, implementing, and achieving their hospital marketing objectives.

• Become proficient in the Doximity product suite and collaborate with internal teams to enhance client retention.

⛳️ Requirements

• Previous experience in healthcare or a marketing agency is essential.

• Ability to operate independently as well as part of a team, while being accountable for assigned responsibilities.

• Outstanding attention to detail along with excellent written, verbal communication, and time management skills.

• Highly organized and capable of managing extensive information across multiple projects and time zones.

• Eagerness to contribute to business growth and be an enthusiastic team member.

• Strong creative problem-solving skills.

• 3 to 5 years of experience in client management is preferred.

• Experience working remotely is advantageous.

• Background in healthcare from a client, recruitment, clinical, or marketing perspective is beneficial.

• Familiarity with Salesforce and Airtable is required.

• A cover letter detailing client management experience and remote work background is necessary.

🏝️ Benefits

• Equity (where applicable).

• Annual bonus or incentive compensation (where applicable).

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Flexible paid time off and company holidays.

• Paid parental leave.

• Opportunities for professional development and learning.

• Access to wellness and mental health resources.

• Support for remote work and home office stipend (where applicable).

• Flexible working arrangements.

• Mentorship and professional development opportunities.