Client Success Manager – Health Plans, PBM

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as "the face of Vida" to guarantee client success and satisfaction throughout the entire client journey.

• Manage comprehensive client relationships from planning and launch to ongoing management and renewal.

• Articulate Vida’s mission, value propositions, and impact through both qualitative and quantitative analysis.

• Grasp client and stakeholder priorities while identifying potential upsell opportunities.

• Deliver analysis and provide strategic recommendations to leadership.

• Collaborate in the creation of marketing and engagement playbooks tailored for Vida’s client profiles.

• Facilitate cross-functional teamwork among product, design, engineering, analytics, sales, and marketing teams.

• Devise and execute solutions that address client needs and support Vida’s objectives.

• Conduct data analysis and lead projects alongside internal teams and external partners.

⛳️ Requirements

• Minimum of a Bachelor’s Degree.

• Over 5 years of experience in account management, sales, customer success, or other roles that engage with clients externally.

• Preferably experience within a health tech company, healthcare sector, or management consulting background.

• Required experience in PBM.

• Knowledge of the broader healthcare landscape, including significant healthcare legislation and key industry players.

• Familiarity with essential healthcare administration and payer processes.

• Capability to analyze data, recognize gaps and risks, and develop and implement improvement recommendations.

• Proficiency in creating and utilizing work plans to prioritize and manage multiple concurrent client priorities and tasks.

• Excellent written and verbal communication skills; ability to summarize information and present findings and recommendations to leadership.

• Competence in developing and sustaining leadership-level relationships both internally and externally.

• Capacity to work independently or collaboratively in a team environment with a sense of ownership.

• Skill in navigating ambiguity and strategically prioritizing tasks.

• Strong organizational skills and teamwork abilities.

• Proficient with web and mobile technologies, as well as PowerPoint and Excel.

• A genuine passion for Vida’s mission.

• Must be authorized to work in the U.S.; Vida is unable to sponsor work visas.

• Must reside in or be capable of working from a state where Vida is registered.

🏝️ Benefits

• Equal Employment Opportunity and Affirmative Action employer.

• Reasonable accommodations available for qualified individuals with disabilities and disabled veterans during the job application process.