Client Success Manager, E-Commerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for e-commerce clients, performing regular check-ins, evaluating campaign performance, and strategizing for improvement.

• Work alongside PPC/paid social media buyers, designers, and copywriters to ensure campaigns are launched punctually and meet performance objectives.

• Ensure complete transparency in ClickUp by documenting timelines for tasks, deliverables, and client requests.

• Assess account health and identify opportunities to introduce PPC, CRO, or Klaviyo email marketing services.

• Create succinct weekly status updates for the CEO, emphasizing account risks, metric enhancements, and significant deliverables.

• Address performance issues, manage client expectations, and ensure client retention.

⛳️ Requirements

• 1–3 years of experience in e-commerce account management, brand management, digital marketing, or PPC/paid media management.

• Strong understanding of e-commerce KPIs, including CAC, ROAS, LTV, AOV, and conversion rate.

• Capability to discuss e-commerce metrics with brand founders and executives.

• Direct experience or working knowledge of the Shopify ecosystem.

• Demonstrated ability to manage multiple accounts while ensuring client satisfaction.

• Experience in organizing cross-functional workflows.

• Proficient in project management systems; ClickUp is highly preferred.

• Outstanding written and verbal communication skills in English.

• Availability to work full-time during EST business hours.

🏝️ Benefits

• Competitive salary with performance bonuses.

• Opportunities for professional development and growth.

• Flexible working environment with remote work options.

• Comprehensive health and wellness benefits.