Client Success Manager – CORE

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the main point of contact, ensuring effective, consistent, and professional communication with clients.

• Develop and sustain robust, long-lasting client relationships grounded in trust and value.

• Evaluate client requirements and offer strategic recommendations that align with their business objectives.

• Facilitate client discussions, manage expectations, and confidently steer decision-making processes.

• Address client issues promptly, exercising sound judgment in critical situations.

• Track client satisfaction, gather feedback, and proactively identify areas for enhancement.

• Collaborate with internal teams to provide solutions that improve the overall client experience.

• Foster client retention and growth through consultative engagement and a commitment to service excellence.

⛳️ Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent experience.

• Minimum of 3 years of experience in client success, account management, or client-facing roles.

• Experience in the staffing or recruiting sector is a significant advantage.

• Demonstrated ability to manage client relationships, retention, and upselling opportunities.

• Exceptional verbal and written communication skills.

• Strong interpersonal abilities with the capacity to influence, negotiate, and establish rapport.

• Proven problem-solving and decision-making skills.

• Highly organized, proactive, and capable of working independently.

• **Minimum Technical and Work Environment Requirements:**

• **Internet Connection:**

• Primary internet connection with a minimum speed of **15 Mbps**.

• Backup internet connection with at least **10 Mbps**.

• Backup connection must support work during a power outage.

• **Primary Device:**

• Desktop or laptop equipped with at least:

• **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.

• A minimum of **8 GB RAM**.

• **Backup Device:**

• Must meet or exceed the performance of an **Intel Core i3** processor.

• Must be functional during power interruptions.

• A functioning **webcam**.

• A **noise-canceling USB headset**.

• A **quiet, dedicated home office space**.

• **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

🏝️ Benefits

• **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.

• **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.