Client Success Manager – Automotive

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily management, performance, and satisfaction of a portfolio of dealership clients throughout Canada.

• Serve as their strategic partner, guiding the execution of campaigns, analyzing results, suggesting enhancements, and ensuring they maximize value from the Vicimus product suite.

• Oversee the complete campaign execution for assigned accounts, including configuration, optimization, quality assurance, and product utilization.

• Conduct monthly strategy sessions with clients to assess performance, highlight insights, and explore new opportunities.

• Prepare, analyze, and present monthly results while recommending strategies to enhance ROI and customer engagement.

• Participate in internal team meetings to share client updates, opportunities, risks, and feedback.

• Develop and uphold strategic account plans that facilitate long-term client success and revenue growth.

• Track key metrics and KPIs to pinpoint trends, risks, and performance opportunities.

• Comprehend client goals and challenges, offering thoughtful solutions that align with their business objectives.

• Recognize upselling opportunities and propose additional products or services that improve client outcomes.

• Convey client-driven insights to aid in product development and feature planning.

• Onboard new clients, ensuring smooth transitions, training, and ongoing support.

• Educate clients on Vicimus products to guarantee they are utilizing all available features.

• Address Level 1 support inquiries and assist clients with basic system usage questions.

• Submit and monitor Level 2 technical tickets, including feature requests and product issues.

• Collaborate with the Creative Team to create visually appealing marketing assets.

• Cultivate strong client relationships through consistent communication and proactive outreach.

• Anticipate and resolve potential issues, initiating save procedures as necessary.

• Contribute ideas and feedback for enhancing internal processes and the overall product ecosystem.

⛳️ Requirements

• A minimum of 2 years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is advantageous).

• Exceptional written and verbal communication skills.

• Experience in the automotive industry or dealership marketing is essential.

• Strong comprehension of digital marketing strategies, particularly within the automotive retail sector.

• Proven ability to interpret performance data and convey insights effectively to clients.

• Tech-savvy and marketing-oriented, with the capability to quickly learn new tools.

• Demonstrated ability to prioritize, multitask, and promptly respond to client needs.

• A solid understanding of the sales cycle, customer retention, and upselling strategies.

• Outstanding communication skills—confident, persuasive, and clear.

• A proactive, dependable, “get-it-done” mindset.

• A genuine passion for helping clients succeed and fostering long-lasting relationships.

🏝️ Benefits

• Opportunity to collaborate with leading automotive dealerships nationwide.

• A supportive team culture with encouraging leadership.

• Exposure to cutting-edge marketing technologies and evolving product lines.

• Opportunities for professional advancement across Client Operations, Marketing, and Product.