Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic ally for sports and entertainment clients, ensuring that SeatGeek’s technology aligns with their business objectives to enhance revenue growth and create mutually beneficial solutions.

• Develop strong relationships with senior executives and key decision-makers within client organizations.

• Discover and implement opportunities for product adoption, commercial enhancements, and improving fan experiences.

• Conduct internal and external business evaluations while providing insights that support client renewals, product adoption, and overall client satisfaction.

• Foster client advocacy through the creation of case studies, referrals, and industry visibility.

• Oversee daily communications, address issues, and establish trust across a diverse portfolio of clients, including complex accounts.

• Travel to client events when necessary, up to 25–30%, to enhance client engagement.

• Analyze product usage, sales, and financial metrics utilizing Looker, Excel, Google Suite, and internal reporting tools.

• Lead cross-departmental internal projects to meet client and team requirements and influence strategic roadmaps.

• Play a role in forecasting, onboarding, and scaling client success operations.

⛳️ Requirements

• A minimum of 4 years in a client-facing position such as customer success, account management, consulting, or partnerships within a SaaS, technology, or entertainment environment.

• Proven history of achieving client outcomes and enhancing business performance and revenue through data-driven solutions.

• Experience in presenting to and cultivating relationships with leadership-level partners both internally and externally.

• Comprehensive understanding of the commercial and financial dynamics of organizations and their impact on the P&L.

• Excellent communication and presentation skills, capable of simplifying complex concepts for both clients and product teams.

• Comfortable working with data.

• Willingness to travel regularly to client sites and events, approximately 25–30% of the time.

• Experience within the sports or ticketing industry is advantageous.

• Familiarity with Looker, Google Suite, other reporting tools, or AI is a plus.

• Bachelor’s degree is preferred.

🏝️ Benefits

• Flexible work environment, offering the option to work as many days in the office as desired or fully remotely.

• A work-from-home stipend to assist with your home office setup.

• Unlimited paid time off (PTO).

• Eligibility for the SG discretionary annual bonus based on individual and company performance.

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching program.

• Student loan matching initiative.

• Comprehensive health, vision, dental, and life insurance coverage.

• Up to $25,000 towards family building, reproductive health services, and gender-affirming care.

• $500 annually for wellness-related expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 per quarter to spend on tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.

• Opportunities to attend high-profile sporting events and concerts.