Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and manage tailored marketing strategies that align with and surpass client objectives

• Define and execute the marketing strategy for each individual client

• Engage with clients weekly through phone calls, emails, and Zoom meetings

• Address client inquiries and oversee projects using the internal project management system

• Analyze data from various platforms including Microsoft Ads, Google Ads, Google Local Service Ads, GA4, and other industry-related tools

• Create performance reports for campaigns that include actionable insights and proactive recommendations

• Cultivate strategic partner relationships to guarantee client satisfaction and retention

• Enhance client relationships by expanding services and increasing revenue within existing accounts

• Generate client referrals that lead to the acquisition of new RYNO clients

• Collaborate across departments with analysts, strategists, and other team members

• Stay updated on industry trends and integrate contemporary marketing strategies and tactics

• Mentor Client Success Coordinators

• Build strong relationships with both clients and the RYNO team

• Undertake additional responsibilities as assigned by management

⛳️ Requirements

• 3+ years of experience in account management within a rapidly growing digital marketing agency

• Strong background in roles that involve direct client interaction

• Proven experience in driving revenue growth through acquiring new clients and upselling services

• Excellent communication, presentation, and interpersonal skills

• Practical experience with Paid Media and/or SEO strategies

• Strong analytical abilities and proficiency in Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4

• Advanced proficiency in Microsoft Office applications: Word, PowerPoint, Excel, Outlook, and Teams

• Demonstrated agency experience managing multiple client accounts in a dynamic workflow

• Strong work ethic coupled with a commitment to delivering results

• Capability to address complex problems and resolve conflicts proactively

• Ability to excel in a fast-paced environment with tight deadlines

• Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4) are preferred but not mandatory

🏝️ Benefits

• Remote-first culture with flexible working arrangements

• Performance-based bonuses to recognize excellence

• Medical, Dental, Vision, and Life Insurance coverage

• 401(k) matching program

• 6 weeks of paid parental leave

• Annual tuition reimbursement of $2,000

• Wellness stipend for health-related expenses

• Monthly data stipend

• Paid vacation and sick leave

• 11 paid holidays throughout the year

• Additional paid days off for personal use

• Paid holiday for birthdays

• Comprehensive Employee Assistance Program available

• Opportunities for leadership and career advancement

• Rewards for anniversaries with the company

• Inclusion, Diversity, Equity & Access (IDEA) Committee participation

• Stylish team merchandise!